Frequently Asked Questions

We know that you probably have questions about what we offer. Please look at the frequently asked questions below and try to find your answer. If you still don’t see the answer to the question that you have please feel free to contact us. Thank you.


Does Therapy Work?

MAM believes in the power of counseling and understands the benefits and needs of medication. It has been observed that those who actively work toward their therapy will see better results in the end. In 1995, Consumer Reports conducted a study examining the efficacy of therapy. Of the 4,000 therapy clients who responded, nearly 90% reported that they were managing life better after getting help. Those individuals who reported the most discomfort and upset at the beginning of treatment reported the most improvement from psychotherapy.


How long will I need to be in treatment?

Often individuals encounter life stressors or times in their lives that are more difficult than others.

Treatment on an outpatient basis is individualized and can be ongoing for some time or can be a shorter period of treatment to get back on your feet, depending on what your personal needs may be.

If you choose PHP or IOP care, your treatment will be several weeks consecutively and then you will step down to less frequent outpatient care.

How often will I need to attend treatment?

Outpatient appointments can range from weekly to every 3 months. Each person’s care is individualized depending on their needs.  Our team of professionals will work with you to personalize your treatment goals.

How will I be able to measure my progress in treatment?

Treatment plans will be updated bi-weekly and discussed with client or legal guardian to keep client updated on treatment progress and discharge date.

What insurance plans are accepted?

We accept the majority of all major insurance companies.


When do I pay?

As with any healthcare, copayments, deductibles and coinsurances are due at the time of service. These are estimates only and cannot be considered full payment. Any balance due after your insurance processes the claim will be billed to you and is due and payable upon receipt of invoice. Return checks are subject to a $35.00 fee in addition to the amount of the check and may be subject to prosecution under the guidelines of the law with the Clay County Attorney’s office. Resubmission of claims due to incorrect insurance information may be subject to a $35.00 reprocessing fee. It is the patient/parent/legal guardian responsibility to make sure we have the most up to date insurance information. Collection agency placement will be subject to a $50.00 assignment fee as well as the balance on your account.


What if I can’t afford treatment?

Flexible payment plans are available, as well as in-house financing.


When will I see a doctor?

After an initial assessment has been completed with a therapist and recommendations have been discussed, an appointment with a medical provider may be scheduled.


What if I need to speak to my physician?

We require that all “treatment questions” be limited to discussion during your appointment. It is advisable to document information needed to speak to the clinician about and bring this documentation with you to your next scheduled appointment. You may leave confidential messages for a clinician regarding treatment questions. See fee schedule for charges. This is not billable to insurance plans and is the client’s responsibility.


How do I refill my prescriptions?

Refills are done during office hours only and do not constitute an emergency or crisis situation. The office requires 5-7 business days to refill your prescription. You must call your pharmacy for the refill, they will in turn contact us with the necessary information to refill your medication. Some prescriptions cannot be called into the pharmacy, faxed, or mailed; these must be picked up in the office between 8:00 am and 12:00 pm or 1:00 pm and 5:00 pm with proper photo identification only.  Some prescriptions cannot be renewed or refilled without being seen again by the medical provider- regular appointments are required for certain medications and/or controlled substances.  Minors will not be given any prescriptions refills or medication changes without the consent of a parent or legal guardian.


I lost my prescription. What do I do?

Duplicate prescriptions are granted at the discretion of the physician, and are not guaranteed. A fee may be assessed depending upon the situation.


Can I use a mail order pharmacy?

Mail order pharmacy usage cannot start until a new prescription is needed. The office does not cancel prescriptions with pharmacies. You will need to advise your physician at your next appointment that you wish to use your mail order pharmacy.


What about schooling for my child?

If they are participating in a day program like PHP or IOP, we offer an accredited online school component.

MAM will also contact home schools weekly with attendance and reporting of grades. A staff member will drop off schoolwork and pick up new schoolwork from the surrounding schools if the children are not being unenrolled from their current school.

If your child is a middle or high school student with Keller ISD, they may qualify for the “iMatter” IOP/PHP on-campus program.  This is a current pilot collaboration between Mind Above Matter and Keller Independent School District.  Please inquire about this at the time of initial call.


How can I expect to be treated?

MAM feels honored to be your chosen provider. Our goal is to make you feel welcome, at-ease, and valued. We commit to communicating with you in a respectful, courteous manner. We request that you communicate with us this way as well. PROFANITY AND RUDENESS WILL NOT BE TOLERATED AND MAY RESULT IN DISCHARGE OF CARE. In the event that a disagreement or concern arises, please ask to speak to a Director to resolve the issue. We value feedback and the resolution of conflicts.  “You Matter to us”!


What do I do after hours and/or if I’m in a crisis?

Contact 911 or go to your nearest emergency room or contact the Johnson/Tarrant county mental health crisis line: 1-800-772-5987


What if I need a therapist to testify in court?

This is a case by case basis. Please contact our main line to discuss further, 817-447-3001.


What if I’m on disability?

Adults have the option of taking short-term disability and FMLA to complete our programs. If you are enrolled in PHP/IOP programming, our therapist and/or psychiatrist will fill out any needed paperwork from your work place promptly and keep you updated on that process. Medical Records and Forms, (Disability, FMLA, Return to work) are subject to additional processing fees, see fee list. A minimum of 14 days to a maximum of 30 days for completion is required.


What if I need to cancel my appointment?

Appointment cancellations require 24-hour advance notice. No cancellation or late (less than 24 hour notice) cancellation will be charged half of the clinician’s rate which will need to be paid prior to your next appointment and may result in a “failure to comply” discharge from our practice. (See fee list). Reminder calls are a courtesy service and should not be depended upon. Clinician cancellations are sometimes necessary. This is standard practice with most healthcare facilities and ensures that we are able to schedule and accommodate all our clients who need appointments.  We apologize for any inconvenience this may cause.


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