INITIAL CONTACT:

  1. The process begins with initial contact with our Call Center Staff. This contact can occur by phone, email, website submission, or fax referral from your doctor or school.  When we speak to you, we will ask you a few questions and then work with you to schedule your initial assessment appointment at a time that is convenient for you.  You may choose from an in-person visit or a virtual visit through secure video conferencing.
  2. At the end of the call, you will receive an email with instructions regarding your first appointment. You will be asked to complete our new client paperwork located on our website prior to your first appointment.  If you are unable to complete your paperwork online, then we ask that you arrive 15-20 minutes early to complete the necessary forms.
  3. You will receive a call/email/text prior to your appointment to remind you of the upcoming appointment.

 

DAY OF YOUR APPOINTMENT (Face to Face Assessment):

  1. Arrive at the office 10 minutes prior to your appointment. This ensures the receptionist can collect copies of your insurance and driver’s license/ID and review any documents you may have brought with you.
  2. The receptionist will notify the licensed clinician you have arrived for your initial intake assessment. An assessment by a trained therapist must be completed before any services, including medication management, can begin.  This gives us an opportunity to get to know you as a potential client and to make sure that you receive the most appropriate level of support.
  3. The therapist will take you back into a private room for the intake interview. If it is your child, you will be interviewed together, and you will be asked questions regarding the child’s care.  In most instances the therapist will also ask to interview your child individually in order to get all the information necessary to determine the appropriate level of care.
  4. Once the interview is completed, you may be asked to complete releases of information that could include primary care doctors, other specialty medical providers, referral sources such as school or work, and/or past mental health providers to obtain records pertaining to your care on a case by case basis, in order to obtain previous treatment records from your past providers.
  5. The therapist will also provide you with a plan of care. This document gives you information regarding the recommended treatment plan based upon the information provided in the interview.
  6. Depending on the outcome of the intake interview, you will be educated on the level of care that is recommended and the estimated cost to you.
  7. Before you leave the office, you will be provided with a time and date to return to the office or a referral to another provider based upon your specific needs.

DAY OF YOUR APPOINTMENT (Virtual Assessment):

  1. You will be asked to submit copies your insurance and driver’s license/ID and any documents requested by our Call Center Staff.
  2. The receptionist will call you to collect your co-pay/co-insurance/cash-pay payment. At that time they will confirm your appointment time and answer any last minute questions you may have regarding your virtual visit.
  3. The therapist will contact you via phone/email/text and provide you with the link to access the online video chat session, prior to the appointment. An assessment by a trained therapist must be completed before any services, including medication management, can begin.  This gives us an opportunity to get to know you as a potential client and to make sure that you receive the most appropriate level of support.
  4. The therapist will connect with you via Zoom. You will be asked to confirm you are in a private place to complete the assessment. If it is your child, you will be interviewed together, and you will be asked questions regarding the child’s care.  In most instances the therapist will also ask to interview your child individually in order to get all the information necessary to determine the appropriate level of care.
  5. Once the interview is completed, you may be asked to complete releases of information that could include primary care doctors, other specialty medical providers, referral sources such as school or work, and/or past mental health providers to obtain records pertaining to your care on a case by case basis, in order to obtain previous treatment records from your past providers. The therapist will ask for the contact information and will send you the document through a secure signature portal, called Right Signature. Please electronically sign and we will request your previous records.
  6. The therapist will also provide you with a plan of care via Right Signature. This document gives you information regarding the recommended treatment plan based upon the information provided in the interview.
  7. Depending on the outcome of the intake interview, you will be educated on the level of care that is recommended and the estimated cost to you.
  8. Before you leave the virtual appointment, you will be provided with a time and date for your follow-up appointment or a referral to another provider based upon your specific needs.

Please Note:  All of our services are considered mental healthcare services and are covered by health insurance.  We are contracted with most major healthcare insurance plans. Rates for appointments and programming are dictated by your insurance plan coverage for mental health and not by us as a company.  Please feel free to contact your insurance company prior to your scheduled appointment in order to verify your copay or deductible.  This way, you are prepared and know what to expect financially before you are seen.  For those individuals that are not covered by healthcare insurance, we do offer set cash-pay rates for services.

We look forward to working with you!

Schedule Appointment   Call (817)447-3001

Burleson Office: 2915 S Burleson Blvd, Burleson, TX 76028

Keller Office: 4232 Heritage Trace Pkwy, Keller, TX 76244

Arlington Office: 1215 W Randol Mill Rd, Arlington, TX 76012